Privacy Policy

SafePup Delivery ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and business partners. As a company based in Frankfurt, Germany, we process personal data in accordance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, home address, and your pet's details (species, breed, microchip number, health records) when you request a quote, book a pet transport, submit a support ticket, or apply for a job. We also automatically collect technical information such as IP address, browser type, and pages visited to keep our platform secure and improve performance.

2. How We Use Your Information

We use collected information to process pet transports and quote requests, provide tracking and customer support, communicate travel status updates, prevent fraud and secure our systems, and improve our website and services. We do not sell your personal information to third parties.

3. Sharing of Information

We may share information with airlines, ferry operators, veterinary partners, and border authorities as necessary to fulfill your pet's transport, and with service providers who support our operations under confidentiality obligations. We may also disclose information when required by law or to protect our legal rights.

4. Data Security

We implement industry-standard safeguards including encrypted connections, hashed passwords, access controls, and activity logging to protect your information against unauthorized access, alteration, or disclosure.

5. Data Retention

We retain transport and account records for as long as necessary to comply with legal, regulatory, and business requirements, typically up to 7 years for veterinary and financial documentation.

6. Your Rights Under GDPR

As an EU-based company, we honour your rights to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. Contact us at sales@safepupdelivery.com to exercise these rights, or lodge a complaint with your local data protection authority.

7. Cookies

Our website uses essential cookies to maintain secure sessions and improve site functionality. We do not use third-party advertising trackers.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

9. Contact Us

Questions about this policy can be directed to sales@safepupdelivery.com or Flughafenstrasse 12, 60549 Frankfurt am Main, Germany.